Besco Water Treatment understands people have questions about our superior products and the bottled water industry. Here we answer frequently asked consumer questions.
What is bottled water?
Water is classified as “bottled water” if it meets all applicable federal and state standards, is sealed in a sanitary container and is sold for human consumption. Bottled water cannot contain sweeteners or chemical additives (other than flavors, extracts or essences) and must be calorie-free and sugar-free. Flavors, extracts and essences – derived from spice or fruit – can be added to bottled water, but these additions must comprise less than one percent by weight of the final product. Beverages containing more than the one-percent-by-weight flavor limit are classified as soft drinks, not bottled water. In addition, bottled water may be sodium-free or contain “very low” amounts of sodium. Some bottled waters contain natural or added carbonation.
What are the different types of bottled water?
There are several different varieties of bottled water. The product may be labeled as bottled water, drinking water or any of the following terms. The Food and Drug Administration’s (FDA) product definitions for bottled water are:
Artesian Water/Artesian Well Water: Bottled water from a well that taps a confined aquifer (a water-bearing underground layer of rock or sand) in which the water level stands at some height above the top of the aquifer.
Mineral Water: Bottled water containing not less than 250 parts per million total dissolved solids may be labeled as mineral water. Mineral water is distinguished from other types of bottled water by its constant level and relative proportions of mineral and trace elements at the point of emergence from the source. No minerals can be added to this product.
Purified Water: Water that has been produced by distillation, deionization, reverse osmosis or other suitable processes and that meets the definition of purified water in the United States Pharmacopia may be labeled as purified bottled water. Other suitable product names for bottled water treated by one of the above processes may include “distilled water” if it is produced by distillation, “deionized water” if the water is produced by deionization, or “reverse osmosis water” if the process used is reverse osmosis. Alternatively ” drinking water” can be used with the blank being filled in with one of the terms defined in this paragraph (e.g. purified drinking water” or “distilled drinking water”).
Sparkling Bottled Water: Water that after treatment, and possible replacement with carbon dioxide, contains the same amount of carbon dioxide that it had at emergence from the source. (An important note: soda water, seltzer water and tonic water are not considered bottled waters. They are regulated separately, may contain sugar and calories, and are considered soft drinks.)
Spring Water: Bottled water derived from an underground formation from which water flows naturally to the surface of the earth. Spring water must be collected only at the spring or through a borehole tapping the underground formation finding the spring. There must be a natural force causing the water to flow to the surface through a natural orifice. Spring water collected with the use of an external force must be from the same underground stratum as the spring and must have all the physical properties, before treatment, and be of the same composition and quality as the water that flows naturally to the surface of the earth.
Well Water: Bottled water from a hole bored, drilled or otherwise constructed in the ground, which taps the water of an aquifer.
Reprinted with Permission from the International Bottled Water Association
What is Hard Water?
Two-thirds of the water on earth is groundwater. As it travels through rock and soil it picks up particles of calcium, magnesium, iron, lead, and other minerals. For 85% of the country, that translates into “hard water.” “Hardness” refers to the amount of calcium and magnesium in the water and is measured in grains per gallon (gpg), where a grain is a measurement of weight, or in parts per million (ppm) (17.1 ppm = 1 gpg). The table below shows some hard water levels.
Here is what an analysis in grains per gallon or parts per million means to you, according to the U.S. Department of the Interior and the Water Quality Association standards:
Grains per Gallon
Parts per Million
less than 1.0
less than 17.1
1.0 – 3.5
17.1 – 60
3.5 – 7.0
60 – 120
7.0 – 10.5
120 – 180
Why should I use soft water?
Harder on clothes –
Clothes washed in hard water tend to wear out 15% faster than those washed in soft water.
Harder on washers –
The American Water Works Association has shown that washing machines that use hard water can wear out up to 30% faster than those that use soft water.
Harder on dishes –
Hard water can leave an unsightly film buildup on glasses and dishes.
Harder on you –
When you bathe with hard water, deposits are left behind which may dry out skin and leave your hair looking dull. Shaving is also more difficult in hard water. And hard water also leaves a filmy soap ring around bathroom fixtures making bathroom and kitchen cleanup more difficult.
Harder on budgets –
Hard water requires much more soap, shampoo, or detergent than soft water, so your soap products don’t stretch nearly as far.
What is the Difference between a Water Softener and a Water Conditioner?
There is no difference between a water softener and a water conditioner. Both terms are used interchangeably within the water treatment industry.
If you exchange your 5gal water bottles you can do so for 3.75 a bottle.
18:42 12 Dec 22
Great communication, timely arrival, courteous, wore shoe covers, experienced residential water treatment professionals; mine is an OLD system but Besco staff have made the most of it until it can be replaced: sediment filter, prefilter, postfilter, water... pressure and softener performance tests; 30day revisit program. Thank you Darren & Damon at Besco.read more
01:25 24 Nov 22
19:50 17 Jul 22
23:54 01 Jun 22
Great place to get 5 gallon water refills. Ladies at counter always nice. And the guys loading full bottles in your car are always smiling and cheerful 😊 Great Prices
19:53 14 Mar 22
Great people and service
05:29 18 Nov 21
00:02 10 Oct 21
21:56 29 Sep 21
Decided to go with Besco for soft water in our home. They sent Clyde to price it and Michael to install the unit. Both men were very knowledgeable and friendly. Michael started working the minute he hit the driveway and didn't stop until he was done,... very impressive. This is an easy 5 stars.read more
16:14 12 Aug 21
13:07 10 Aug 21
02:04 28 Jun 21
$3.75 for a 5 gallon jug of water...and they have a drive-thru! The workers load the water right into your car. Great service and good tasting water.
20:34 04 Mar 21
They do a really good job. They get ya loaded quick and respectful.
19:29 28 Feb 21
18:05 29 Jan 21
Good service and good prices.
20:43 15 Jan 21
Brent J. P.
22:16 04 Jan 21
18:43 06 Nov 20
First experience for me ever with besco water treatment everybody in the business is very friendly Brad the manager makes you feel like you're part of the family I just started men are weak so far I really like it
23:32 13 Sep 20
18:36 08 Sep 20
Been here for years. Worth every penny.
13:07 18 Jul 20
01:36 05 Jun 20
16:10 03 Mar 20
01:34 19 Jan 20
00:08 15 Jan 20
23:14 16 Dec 19
Besco has great bottled water . As a former employee , I know this company strives to satisfy their customers . With quality service and work. Will is their water softener installation tech in my opinion he is the best in the business . Larry Martin Is... the manager of the Water Manufacturing warehouse he prides himself with keeping a clean safe environment . He also takes pride in ensuring he is producing a quality product . Always quality service and product . They truly treat you like family here .read more
14:31 11 Dec 19
Our company has been doing business with Besco Water Treatment for over 20 Years. They have always provided excellent water treatment equipment and great service.
16:33 09 Sep 19
Always been good to us, even when we had them at our business!They try hard to keep your costs down!Thank you Besco Water folk’s! Wish we would have used you guys instead of extremely expensive Dan Wood Company! Used to like them but they are now way... out of our price range being retired?!read more
01:10 25 Jul 19
17:21 17 Jul 19
Great customer service!
16:14 09 Jul 19
01:02 02 Jul 19
Best softener we have had one for over 40 years..the then owner installed it.
19:23 16 Jun 19
03:21 08 Jun 19
20:30 05 Jun 19
Fast and friendly...
20:12 05 Jun 19
12:05 02 Jun 19
We Get Water For Our Church From "Besco Water Treatment" They Have Friendly Service & Load Your Jugs Of Water For You! They Are Easy Located Right Off M-66 In Pennfield!
15:48 10 May 19
13:17 07 Apr 19
17:26 20 Dec 18
Great place for All your water needs. Excellent Staff, very friendly and helpful!
18:41 12 Dec 18
21:25 24 Sep 18
20:07 17 Apr 18
Best place to buy any type of water softener systems, water filters and/or Green Mountain coffee as well as drinking water containers. The office staff are absolutely wonderful, always ready to help you at a moment's notice.
21:55 30 Nov 17
They have only one dock and when you back up ignore right hand side wall it has bad angle
19:28 23 Jan 17
Great people, Great Place full service....
12:04 24 Sep 16
I have a water softener and a water cooler from them and have gotten all friendly people that are willing to help in any way they can!!
16:22 05 Aug 16
I had a wonderful experience with Besco Warer Treatment. I'm a seasonal resident and didn't know there were steps to take before closing up after the summer. As a result, I had horribly hard water on my return visit, my silver hair was stained yellow,... and some of my water lines were clogged with sediment. Mike, one of their technicians, went above and beyond to help me! He advised me on how to try and salvage my softener (that's not even their brand), and Besco tested my water every five or six days to see if the hardness was changing. They could have sold me an iron filter (what I thought I needed), or told me my resin tank was shot, but they didn't. All told, it cost me $88 to get back up and running. I wasn't exactly a cash cow customer! I highly recommend this ethical company.read more