Based on 340 reviews
Leslie H.
17:20 27 Aug 25
Theresa P.
15:53 27 Aug 25
Andrew was super nice and took time to explain to us about the installation of our water softener unit. Very happy with his professionalism while he was installing our unit. Stayed touch with us while his previous job was taking longer then expected. Joseph K.
16:47 25 Aug 25
Damon did a great job installing the Tannin filter! He explained everything and left the area spotless. Debbie O.
18:06 22 Aug 25
Ordered it with a phone call. The office called about an hour ahead of time to verify we were home. Frank brought it in and unpacked it and set it up. Frank also showed me hiw to adjust the coolness. Great guy and service. Joanne W.
18:59 21 Aug 25
Besco is the best! Great service. I am moving out of the area but I will call them for my new place justin J.
14:09 21 Aug 25
Carla C.
13:50 21 Aug 25
Our technician Amarion White was excellent, polite and very professional. He was prompt and knowledgeable about the product. He took the time to explain how it works and even sent a video in case we forgot what was said. The customer service is really... good and I would recommend Besco water softener system for your home needs.read moreDoug M.
03:24 17 Aug 25
Jason R.
11:33 16 Aug 25
Great service - technician was knowledgeable and very professional. Timely, called ahead and got the job done. G H.
16:38 15 Aug 25
David D
15:55 15 Aug 25
Steve Homant is an incredible service technician for Besco Water Treatment. Very knowledgeable, personable and always leaves with a job well done. I really appreciate his work ethic. David H.
20:17 14 Aug 25
Login did a thorough job as he did last time he was at my house. The price was very reasonable and I really appreciate the fact that your company in my experience charged a fair rate instead of high profit that do many companies are doing ripping people... off. Thank you againread moreAnita Dietcoka (O2 P.
14:05 11 Aug 25
Fast and efficient. Really nice service technician but had severe body odor. Ernest T Alexander Jr (T-Bone/ Uncle B.
12:21 11 Aug 25
The best place in town to get water. The price is right 👍🏾 Ally B
12:07 27 May 25
Easy and convenient to get refills or deliveries. The ladies in the office are great. Kellie is always super helpful and knowledgeable. They are fast to fix a mix up or a bad bottle. Carolyn B.
16:23 19 May 25
We have crazy hard funky water. We rent multiple things from Besco, and it’s the best decision we’ve ever made. If there if ever an issue they are on it! We had an issue and within a few days they came out and fixed our broken seal. John was our guy. Very... knowledgeable, and educated me on the why what and how. He was great! Thank you Besco for making sure our family has great water!!read moreJerry Y.
17:34 14 May 25
I called your Grand Rapids facility looking to get bottle caps for my 5 gallon Jugs. Heather answered the phone, researched it and called me back. She was able to get them for me and made it easy and seamless. What a great customer service experience and... a valuable asset to your company.read moreA L
20:46 02 Apr 25
Everything went fine but communication within the group and with us good have been better. A more detailed overview of functions would have been nice. The tech only showed us how to set the clock. The sales team did not convey what needed to be done with... the drain during the installation process. Also a bit of a mess on my newly painted walls was left from cutting into our drain line.read moreDeb H.
20:19 02 Apr 25
Service call to check our Kinetico water softener. Trouble with water pressure and grit in water. Softener was installed in 1994 and needs to be replaced. Happy with diagnosis. Mew Z.
19:53 02 Apr 25
We've had a great experience with Besco customer service whenever we have needed help with our residential Besco water treatment products. Our well water quality is greatly improved. We highly recommend Besco to our friends, neighbors and you. Mark L.
19:17 02 Apr 25
Our water softner was not working properly, called, late Monday the 23rd and the service man was there on Christmas eve. Fixed it perfectly and now we're good to go. Thank you. Nicole H.
14:18 29 Mar 25
Teresa K.
18:43 14 Mar 25
Best customer service rep Mandy assisted me with new and upgraded services! Very clear and knowledgeable! Thank you Mandy!!! Tracy B.
19:24 06 Mar 25
R J
19:18 06 Mar 25
Kevin P.
19:55 26 Feb 25
Sales person was very nice. The installer did a great job and was very polite. Eddy V.
13:02 03 Feb 25
Deb M.
03:13 30 Jan 25
Damon is an exceptional technician who delivered outstanding service. His meticulous attention to detail and professional approach make him a standout employee for Besco Water!He demonstrated excellent customer service skills, was knowledgeable about... water treatment technologies and committed to ensuring customer satisfaction. Damon went above and beyond during the installation of our water system taking time to explain how the water system worked, provide detailed system information, ensure precise and careful installation and address all of our questions and concernsDamon represents the best of water system installation professionals - combining technical skill, customer service, and a genuine commitment to helping customers improve their water quality.On top Of Damon’s excellent customer service when installing, Ken Morgan, Brian, Heather from the corporate office and the team at the Muskegon office were just excellent to work with.read moreRhonda C
01:56 27 Jan 25
Danielle E.
12:36 25 Jan 25
Jason I.
21:57 22 Jan 25
Steve Is the Man. Fixed me right up. He was there first Thing and it opened my entire day up. Thank you Melody C.
19:37 22 Jan 25
Anthony N.
19:03 17 Jan 25
doug M.
22:48 14 Jan 25
Valerie M.
15:58 14 Jan 25
Moving into a new home and needed the water softener checked for rate and efficiency. Jon was very thorough and made some recommendations that I will most likely implement in the future. James W.
19:36 09 Jan 25
Allison J.
18:14 09 Jan 25
Lee H.
13:40 02 Jan 25
Ralph R.
19:09 23 Dec 24
The technician was friendly and explained everything he was doing and looking for... Kellie C.
20:00 20 Dec 24
Delivery is exceptional and I don't have the empty bottles outside due to the wind or such, he gets them out of the garage and I appreciate that so they don't go flying or rolling out of my yard. Everyone from Delivery to the office workers have always... been very nice and polite. Thank youread moreJerry A.
17:48 20 Dec 24
Did a very professional job replacing my equipment. I have been with Besco since 2009 and always get great service Cindy K.
17:09 19 Dec 24
Old water softener had become inefficient after 22 years of service. Since the manufacture had no representation in town, I decided to contact Besco who is well known throughout the area. I called the local store and talked to Brian, and he suggested... that I bring an untreated water sample to the store for analysis stating that this would speed up the process of having a new water softening system installed. On Monday I took the sample in and made an appointment to have a new unit installed on Wednesday of the same week. The service tech Brent was at my house at 9:00am as scheduled. He had the new softener, all of the necessary fittings and tools and the knowledge to perform a very clean and functional installation. When he left the only evidence that he had been there was the new water softening unit. We are very pleased with our new softener and would highly recommend Besco for all of your water treatment needs. JohnKread moreBest Today E.
18:24 18 Dec 24
The delivery driver that brings the water in the salt, is a super nice guy with lots of patience. Thank you for hiring such a nice person. Kurtis P.
18:18 18 Dec 24
Doug Van D.
18:05 18 Dec 24
Service Tech arrived on time. Got right to work diagnosing and fixing the problem. Area was cleaned and the fix was explained. Besco and associates are the best! Sharon P.
21:12 13 Dec 24
I don't have anything complicated but service is good and reliable. Staff in store are very helpful Pam R
18:13 13 Dec 24
Very friendly never have an issue when I go into that store, clean and friendly Vince K.
14:21 12 Dec 24
I rent a unit from these folks, and they do a great job on quick response to issues I have. I appreciate their professionalism and technical knowledge. Brad G.
16:11 11 Dec 24
So impressed with Erich just now as he demonstrated a professional and courteous attitude while delivering our water. What a great representative of Besco! Merry Christmas! Courtney A.
15:23 09 Dec 24
Besco Water provides excellent service, and our delivery driver, Erich, is great! Carrie H.
02:11 07 Dec 24
Michelle M.
23:24 05 Dec 24
I love that they have the fill your own bottle station. The guys are always really nice and helpful! Definitely preferable to purchasing individually bottled water. Amy F.
17:14 05 Dec 24
Erich was great!! He ventured out in a snow storm to deliver our water to Holland! Hayden B.
16:31 05 Dec 24
Erich has been delivering to our work at the radio stations for some time and been fantastic. Keeps us hydrated and is always on time and professional. Michelle T.
15:21 05 Dec 24
Erich V stops by my office for deliveries and is super friendly each and every time! Nice to have someone who stops and says hi with a smile. Sue J.
20:48 04 Dec 24
Clyde from Besco in Battle Creek gave me an honest quote. Didn't try to oversell. Brent did installation. He was very polite, organized and made sure I understood everything he was doing and why. I'd recommend Besco Battle Creek to anyone looking into... getting a water Softener system.read morePsaymay0317
19:50 02 Dec 24
I have used Besco for years and always have had a great experience with them, they are kind, courteous and helpful.Their price is unbeatable. I had another service for a bit and when I moved to another house, even though the water was completely... different, they told me I needed the same that I had at the house I was moving from. It made no sense so to me they were not trust worthy, and unfortunately they are a Company Pat, their name is usually who people think up first when it comes to water softener I was Super happy that a family member suggested Besco.I would suggest anybody that’s looking for water softener Service to definitely check in with Besco before they settle on other others!read moreKeith C.
16:38 02 Dec 24
Erich does a great job and is always friendly. We always look forward to seeing him. Greg W.
20:46 27 Nov 24
I was away for work, my girlfriend was home at the time but end I got home I looked at the new system and the way they installed it. It’s so much better than what we had previously. Better install, better equipment. Glad we weren’t the Besco route Bill C.
20:11 27 Nov 24
Scott P.
14:59 27 Nov 24
Thank you for your prompt service when in need. We recently had a house fire and have plumbing facilities in the barn. What I quickly realized and always knew was how hard our water was. Great for drinking very bad for showering. Dry skin and red skin.... Thank you Ken and the team! Scott Prestonread morecarrie H.
02:15 23 Nov 24
Denise J.
01:21 23 Nov 24
It’s so nice to have drinking water at my fingertips again! The salesman was upfront and honest. The guy (Brent) that came to install was super friendly and provided information on how to change the filters. The drinking water filterization unit is... working wonderfully and I’m very happy!read moreAlejandro P.
20:17 22 Nov 24
New service started with Besco Water Treatment!Thank you Lano for your excellent customer service and expertise on all Besco Water has to offer. We will be recommending Besco to all friends and family who want and expect nothing but the best in the water... treatment industry.Best regards from the Delgado|Perez insurance agenciesread moreJ G.
17:38 21 Nov 24
Thanks so much Erich and staff. Y'all have been absolutely wonderful with services Motormax of Holland S.
16:28 21 Nov 24
Erich and staff has been great for us. Thanks you all for your services, Tanzaniaka S.
15:24 21 Nov 24
This wad Erich’s first time delivering to North Pointe Apartments in Holland and he was very professional and nice ...outstanding customer service❤️ Chris O.
16:11 19 Nov 24
Erich is great. He is new to our space and walked around to meet our team. We appreciate his willingness to help. Thanks Erich. Adrienne T.
14:23 19 Nov 24
Erich V. is so friendly and keeps my water flow up to par! He is so cool! Kandice E.
01:57 19 Nov 24
Jill B J.
16:28 18 Nov 24
Can we please clone Erich! We use Besco at my employer and we love him! He is very efficient, friendly, hard working and an all around nice guy! He follows our requests and instructions and is knowledgeable! A HUGE improvement to the route for sure! Haley H.
16:04 18 Nov 24
Ran into Erich at a gas station and asked what Besco was, he did such an amazing job explaining to me what it is he does and what the company does! Very informative and I think I may just be interested in joining! He gave me his information to reach him... as well for when I want to get started.read moreDanya N.
21:24 15 Nov 24
Had a great experience and service from Erich VanderMolen very kind and professional young man Samantha M.
19:14 14 Nov 24
Our delivery man Erich is always so friendly and professional. It is a joy when he comes to fill our water at Altogas in Alto, MI. Hannah W.
15:18 13 Nov 24
Besco has been great! They've been providing water for my workplace for several years. Erich (not Eric... it's spelled wrong on his uniform!) has been our new delivery driver the last couple of months -- great communication, open to feedback, and gets us... what we need in our multiple locations within the building. Customer Service has always been very helpful as well when I need to call and change my order.read moreshelby S.
19:20 11 Nov 24
Installed new water softner for me. Arrived on time, were very friendly on the phone and in person, and were super helpful answering any questions I had about the new system. Would recommend. Amanda K.
18:50 11 Nov 24
Erich is doing a awesome job for us at Corewell Health - West Pav - Wyo !! !! Charles T.
17:24 11 Nov 24
Erich does a great job always tending to our companies needs and always having the needed products on the truck we need. Great amazing service all around. Randall R.
13:53 11 Nov 24
Always on time with great service. Our delivery guy Erich is friendly and keeps us hydrated here at work. Patrick S.
16:39 09 Nov 24
Erich was very knowledgeable and professional and supplied me with amazing customer service Heidi F.
21:26 08 Nov 24
Maybe they should change their name from Besco to BesTco! 😆 Great service, friendly staff, knowledgable, great prices and product! Noize C.
15:38 08 Nov 24
We setup service to have a water cooler with delivery every month. Erich was our delivery driver and did such an amazing job with helping us figure out what we needed and helping us get setup efficiently. Explained everything very well for us. Very... satisfied with this service and have saved a lot of money and garbage by switching from water bottles to this service. Thanks Erichread moreJoLee W.
16:47 07 Nov 24
Excellent receptionist service with helping me find new parts for a very old water purifier! Then two days later, excellent service with delivering my salt. Erich went above and beyond to get the delivery exactly where it is easiest for me to get at ... Five BIG stars!!!read moreJonathan A.
16:40 07 Nov 24
Erich our delivery driver has been very professional and accommodating. He definitely compliments your amazing company. Thanks for what you do. Carolyn Giles S.
15:32 18 Oct 24
Joe T.
18:20 17 Oct 24
Great customer service and very responsive. Received thorough explanation of available systems and help picking the best one for our situation. James M.
20:45 12 Oct 24
Cheyenne S.
13:52 27 Sep 24
Clyde was very friendly and professional! We would recommend this company to put in a water softener! We also had to get a RO filter placed and it’s working nicely! We can tell a difference in the taste of our water and no hard water stains!When I was... calling around to get our quote and water tested Besco had the best price and came less than a week after I called to inquire vs the other places in Battle Creek were a month out from even giving us a quote!read moreJeffrey S.
17:31 24 Sep 24
Daniel S.
02:59 07 Sep 24
Josh P.
11:46 19 Aug 24
Had Besco come out to set up a water softener system for my house in Cedar Springs, from start to finish everyone from the office staff to the plumber that did the installation was professional and friendly. Their plumber that did the installation did a... very good job taking his time to ensure everything was done right and done well. He made sure to answer all of my questions and explained how the system should work and that moving forward if I had any other questions or concerns to reach out and they would be happy to assist. So far everything is working great and I can tell there is a definite improvement in my water quality.read moreNickole L.
19:43 09 Aug 24
West End Body S.
14:48 05 Jun 24
Top Tier customer service, willing to run me out a single 5 gallon day of because we ran low quickly. So appreciative of the quick service! Joy T.
19:29 04 Jun 24
They reload full waters for my empty ones and water softener salt into my car . Everyone is friendly, prices are fair Chelsea S.
13:09 26 May 24
J G.
17:15 16 Apr 24
I just stopped in to get clarification regarding my bill. Friendly staff explained how the billing works. I have had a unit 8n my house for years and it has preformed flawlessly. Also can't beat the rate in the Battle Creek area Chelsea S.
15:47 16 Apr 24
Amazing customer service! The front office staff are very knowledgeable and helpful and the warehouse people are awesome. Austin K.
15:59 11 Apr 24
Just starting doing business with Besco. They have been nothing but professional helping me identify the proper water treatment required for my well. Samantha C.
15:33 25 Mar 24
Jon L.
12:06 21 Feb 24
This is a fantastic company. Culligan denied me and treated me like a second class citizen. I called this company because their website indicated that they offered gallons of water at a cheaper rate than Culligan.Not only did they hook me up with... water service, they approved me for a water cooler(which Culligan would not do) AND I saved $2.00 per month on the cooler and $1.00 per bottle than what Culligan would have tried getting from me.From the moment I called Besco, I felt welcome and wanted. The only downside is that the guy had to run a credit check, and he never called back to provide my status. I had to call back and get it. Not too big of an issue, but I give honest reviews so I felt it needed to be mentioned.read moreMike S.
16:46 04 Feb 24
Besco Water Treatment has made my job easier, by providing a system that has the best quality water, I have cut my machine maintenance time and cost by 75% and the technicians are knowledgeable and pleasant to work with. from the purchase of the system to... its installation, and periodic maintenance it has been a true pleasure to work with the people of Besco Water Treatment.read moreWilliam Y.
20:32 11 Jan 24
Melisa B.
22:27 27 Dec 23
Don P.
17:53 18 Dec 23
Thomas P.
01:37 01 Sep 23
Great service, salt and water are a little pricey but Great quality and taste Life of L.
21:19 27 Aug 23
Amit K.
19:18 08 Jun 23
Jeremy M.
17:53 24 Apr 23
Their equipment is very reliable and they have a good selection of different models. They are very polite, courteous and they show up very quickly in emergencies! Susan W.
18:24 27 Mar 23
Terri M.
18:43 28 Feb 23
Water system works perfectly, their salt is best for system and lasts the longest. Thank you! Kenneth M.
20:01 25 Jan 23
Quick professional and very competitive quote and recommendation based on water analysis. Installation was the exact agreed day, and installation tech was friendly, professional and efficient. Gladly recommend using them and would again without... reservation! Price quoted was exact price charged.read moreKyle O
22:27 20 Jan 23
monsutagema
21:49 18 Jan 23
This place has been fantastic to do business with thus far.Was with the local competitor loyaly for probably 10 years. Aussie D.
18:42 12 Dec 22
Great communication, timely arrival, courteous, wore shoe covers, experienced residential water treatment professionals; mine is an OLD system but Besco staff have made the most of it until it can be replaced: sediment filter, prefilter, postfilter, water... pressure and softener performance tests; 30day revisit program. Thank you Darren & Damon at Besco.read moreJim B
21:08 28 Jul 22
The water tastes better than our city water and at a decent price. They load it in the car too. Lachelle J.
23:24 16 Jul 22
Fredy G.
21:34 05 Jul 22
Dan Summers (.
23:40 26 Jun 22
Margie C.
23:54 01 Jun 22
Great place to get 5 gallon water refills. Ladies at counter always nice. And the guys loading full bottles in your car are always smiling and cheerful 😊 Great Prices Dan S.
19:49 13 Apr 22
Matthew K.
19:24 02 Apr 22
Douglas B.
20:59 22 Mar 22
They delivered to my house. I'm not able yet to lift 40 lb and it was a great service. Jennifer K.
21:17 19 Feb 22
Virginia G.
01:32 17 Feb 22
Love the drive through water bottle swap. So glad we found this location. Ralph L.
10:30 29 Dec 21
Great service. Went to them after visiting culligan. Culligan acted like they didnt want me there. Will continue service with besco Evan C.
05:29 18 Nov 21
Nancy V.
20:55 14 Oct 21
jill B.
00:02 10 Oct 21
B M.
21:56 29 Sep 21
Decided to go with Besco for soft water in our home. They sent Clyde to price it and Michael to install the unit. Both men were very knowledgeable and friendly. Michael started working the minute he hit the driveway and didn't stop until he was done,... very impressive. This is an easy 5 stars.read moreBrenda H.
16:14 12 Aug 21
Christopher C.
22:55 11 Aug 21
Alicia M.
13:07 10 Aug 21
Bryan
12:04 21 Jul 21
On time with delivery's and they're salt works better than any other I've tried. Natalie C.
23:59 14 Jul 21
Just bought my first house with a water softener. The Besco team has been great at helping me get acquainted with it. Good communication, good prices. Also got the reverse osmosis filter for drinking water- highly recommended. Craig Ver B.
19:51 14 Jul 21
After building a new home, the initial water system recommended and installed by another company was unable to purify our water after several attempts and tweaks. Gerrit was able to identify their error and install a brand new system while providing... exceptional customer service. We have been impressed by the quality of water his system produced and the attention he was able to provide us.read moreRachel K.
21:30 02 Jul 21
Customer service is on point. Delivery is on time and I would recommend over and over again! Nickolas H.
02:04 28 Jun 21
$3.75 for a 5 gallon jug of water...and they have a drive-thru! The workers load the water right into your car. Great service and good tasting water. Dale H.
11:37 05 Jun 21
Ashley was very cooperative and helpful and establishing delivery when the regular driver was delayed somewhere. John A.
17:23 21 Apr 21
I've been working with Gerrit at Besco. Last spring, we upgraded our system based on his analysis and recommendations. Our particular well water is very challenging to say the least, but Gerrit has worked diligently with us to achieve clear water. He... has responded almost immediately to all of our inquiries along the way, and he does not hesitate to do what it takes to solve problems. He's calm and articulate as he problem solves. I don't know what your experience has been getting contractors to work with you quickly and effectively over the past few years, but I've found it difficult to get them to return calls and schedule service in a timely manner. Gerrit and Besco, however, respond immediately and schedule service quickly. Rare quality and service! I highly recommend Gerrit and Besco.read moreKarl T.
16:46 13 Apr 21
Russ G.
12:45 02 Mar 21
Mike V.
19:29 28 Feb 21
Allan L.
23:08 23 Feb 21
Lynda S.
20:43 15 Jan 21
Anthony B.
14:00 09 Jan 21
Dennie S.
18:43 06 Nov 20
First experience for me ever with besco water treatment everybody in the business is very friendly Brad the manager makes you feel like you're part of the family I just started men are weak so far I really like it Robert L.
23:32 13 Sep 20
Janis H.
23:18 06 Sep 20
Brandon “Ginja” S.
15:00 17 Aug 20
Aaron S.
13:07 18 Jul 20
DeeDee F.
03:06 13 Jul 20
Debra N.
01:36 05 Jun 20
Jolie N.
16:14 14 Mar 20
Jaymes H.
16:10 03 Mar 20
Grant A.
16:38 21 Feb 20
Jerry C.
01:34 19 Jan 20
Jen P.
00:08 15 Jan 20
Pamela K.
04:59 03 Jan 20
Richard Palms (.
22:21 17 Dec 19
Jamie T.
10:39 13 Nov 19
Julie H.
21:39 04 Nov 19
Good Service and friendly technicians. Top notch installation. Really helpful and friendly employees. Well rated and reviewed that we could see. Randy S.
21:38 28 Oct 19
Shayne C.
16:58 22 Oct 19
Furilly
21:53 07 Aug 19
Brandi
05:17 31 Jul 19
Nita B.
12:52 16 May 19
Thomas S.
14:41 23 Jan 19
Lianhei C.
13:21 30 Dec 18
Josh H.
03:15 17 Dec 18
Delicia F.
00:41 25 Nov 18
Marc C.
21:26 13 Nov 18
Jon C.
17:32 04 Oct 18
Purchased a coffee maker from them a few years ago. I have recently had some issues with the coffee maker and they are working closely with me to resolve the issue. Every time I call in they are very responsive and provide great customer service. I... would definitely purchase products from them again in the future.read moreTeam C.
13:51 15 Aug 18
Gary M.
12:48 12 Aug 18
David R.
21:20 10 Jul 18
Pam K
22:26 22 Apr 18
ADHDKetchup
19:01 16 Mar 18
Delivery is wonderful. Prompt and helpful. Prices are so low!! You can even get your salt here!! Amber G.
08:57 12 Mar 18
Durandune
19:16 10 Mar 18
Caelie M.
18:25 26 Feb 18
Jon S.
01:00 07 Feb 18
Rich and Darren provided friendly top notch sales and installation. Both were knowledgeable and personable. Highly recommend Besco. Scott W.
17:05 01 Feb 18
Darryl M.
19:53 23 Nov 17
Trevor B.
16:45 18 Nov 17
Christian C.
01:54 23 Sep 17
My A.
00:39 09 Sep 17
Quality company and long time happy customer. Softener has worked well for a very long time. well worth the money. Robert M.
03:46 25 Aug 17
Ryan B.
01:49 30 Jun 17
Kirk L.
16:03 22 Jun 17
Mao S.
12:50 20 Jun 17
Barbara S.
21:42 15 Dec 16
Steven F.
14:27 11 Nov 16
Besco was recommended to us by our plumbing contractor. I worked with Connie about a year ago to have a water softener installed in our home and went back recently to purchase a plumbed-in commercial Keurig coffee brewer for our home as well. Connie is... very knowledgeable and helpful! I would recommend Besco.read morePatrick B.
15:53 01 Sep 16
Recently had my water softener upgraded and decided to go with Besco. From the initial visit through install and even after they have been wonderful. I highly recommend them if you're looking to upgrade. Laura L.
03:48 13 Aug 16
Great company to work with and very knowledgeable. We had Connie out to test our water because of the great reference our parents gave us about their experience and water system they have through Besco. Connie took the time to tell us what we should do... for our well water and followed up with a very informative email and report of the water test. They also didn't pressure us or try to sell us systems we don't need. Overall it was a great experience.read moreMrs. T.
16:38 11 Aug 16
can-am K.
02:41 21 Jul 16
Just had a reverse osmosis installed and a water softener system. The level of service Gerrit and Connie demonstrated was OUTSTANDING!! I shopped Maynards, Bayes and Godwin and nothing could beat these guys!! From the initial call to the install it was a... class act and a great deal! Thank you.read moreMichigan Tile & C.
16:00 02 Jun 16
Clyde at Besco has helped us with our water both at the Store and at home, very knowledgeable in his business. Highly recommend Him!!! Christine T.
16:38 19 Nov 13
I can't even tell you how many years I have had Besco deliver water to my home (and my work). It is the best tasting water period. Their service is excellent! 
Superior Water Softener Systems for Your Home
Hard water can cause buildup in pipes, leave spots on dishes, and make skin feel dry. Besco Water Treatment offers top-quality water softener systems to eliminate these issues. Our home softener systems remove minerals like calcium and magnesium, ensuring cleaner, softer water for your entire household.
With over 60 years of experience, we provide reliable whole-house water softeners designed for long-lasting performance. Whether you need a new system or service for an existing one, Besco has the perfect solution.
Why You Might Need a Home Water Softener
Hard water contains excess calcium and magnesium minerals that can damage plumbing, reduce appliance efficiency, and make daily tasks more difficult. Over time, untreated hard water can lead to visible buildup, dry skin, and higher utility bills.
Common signs you may need a water softener include:
- White spots or cloudy film on dishes and glassware
- Soap that doesn’t lather or rinse clean
- Dry, itchy skin and dull, brittle hair
- Limescale buildup on faucets, showerheads, and appliances
- Higher energy bills caused by inefficient water heaters or clogged pipes
Installing a whole-house water softener from Besco can solve these problems and improve your daily life. Our systems offer:
- Better Water Quality – Enjoy softer skin, smoother hair, and water that tastes and smells cleaner.
- Appliance Protection – Extend the life of dishwashers, washing machines, and water heaters.
- Reduced Scale Buildup – Prevent mineral deposits in pipes and plumbing fixtures.
- Improved Cleaning Power – Use less soap, shampoo, and detergent for better results.
With a Besco water softener, you’ll enjoy cleaner, more comfortable water throughout your home, plus long-term savings and peace of mind.
Cozine / Adobe Stock
How Water Softeners Work
Water softeners use a process called ion exchange to remove hard minerals from water. As water passes through the water softener system, calcium and magnesium ions are replaced with sodium or potassium ions. This prevents scale buildup and leaves you with soft, clean water.
Modern whole-house water softeners are efficient, low-maintenance, and designed to handle the demands of any household.
Our Water Softener Services
Water Softener Installation and Replacement
Our water softener installation and water softener replacement services include:
- Full system assessment and expert recommendations
- Professional removal of outdated systems
- Seamless installation of high-efficiency softeners
- Post-installation testing and optimization
- Manufacturer-backed equipment and warranty coverage
Whether you’re outfitting a new home or replacing an aging system, we’ll help you enjoy the benefits of cleaner, softer water from day one.
Water Softener Maintenance
Like any home appliance, water softeners need regular upkeep to perform at their best. Besco’s water softener maintenance service keeps your system running efficiently year-round. Depending on your needs, our maintenance visits might include:
- Inspecting and refilling salt and brine tanks
- Cleaning and sanitizing tanks and valves
- Testing water hardness and system regeneration
- Checking for early signs of wear or malfunction
Routine maintenance not only extends the lifespan of your softener but also helps prevent unexpected breakdowns and ensures you’re getting the highest water quality possible.
Water Softener Repair
If your softener isn’t working properly, we can help. Water softener repairs from our experienced technicians will restore performance and prevent long-term damage. Common water softener issues we fix include:
- Salt bridging or clogging
- System not regenerating properly
- Unusual noises or leaks
- Hard water symptoms returning
We diagnose and resolve problems quickly, using industry-leading tools and techniques to get your system back up and running in no time.
Kinetico
Choosing the Right Water Softener System
At Besco Water Treatment, we offer a range of home water softeners and water conditioning solutions to fit your specific needs. Our experts assess your water usage, hardness levels, and household size to recommend the best system for your home.
What’s the difference between water softening and water conditioning?
While water softeners remove minerals like calcium and magnesium through ion exchange, water conditioners can treat additional issues such as chlorine, organic contaminants, or iron, without necessarily removing hardness. In some cases, a water conditioner may be used alongside a softener for more comprehensive treatment.
Whether you need a compact unit for a small home, a high-capacity softener for a large household, or a combined water conditioning system, we’ll help you choose the right setup for long-term performance and savings.
Why Choose Besco Water Treatment?
Whether you’re installing a new water softener or repairing an old one, Besco Water Treatment brings deep industry knowledge and a customer-first mindset to every job. Our reputation as a leader in water treatment services is built upon the following points:
- Quick Response Times – From initial consultation to the finishing touches on your service call, you can count on us to respond quickly.
- Exceptional Customer Service – Our team members are always friendly, responsive, and supportive.
- 60+ Years in Business – We’ve been in business for over six decades, and we believe this reflects the quality of our service.
- 300+ Years of Team Expertise – Our team has over 300 years of combined water treatment knowledge.
When you work with us, you’re partnering with an organization that is passionate about water quality.
Our Michigan Water Softener Service Areas
Besco Water Treatment proudly provides water softener systems and services across mid- and southwest Michigan. If you’re searching for dependable, local solutions, we offer expert installation, maintenance, and repair in the following areas:
- Battle Creek water softener systems – We deliver efficient, high-quality water softener systems in Battle Creek to combat hard water issues.
- Water softener Grand Rapids, MI – Our team provides full-service water softener installation and support throughout Grand Rapids, MI.
- Water softener Lansing, MI – From new systems to repairs, Besco is Lansing’s trusted provider for all your water softener needs.
- Water softener Mason, MI – We offer top-rated water softener systems in Mason, MI, along with professional service to match.
Wherever you live in Michigan, we bring 60+ years of experience and reliable, local water treatment solutions.
Get the Best Water Softener for Your Home
Don’t let hard water cause problems in your home. Besco Water Treatment offers the best water softener systems to keep your water clean and comfortable. Our whole-house water softeners are designed for long-term performance and efficiency.
With decades of experience, a commitment to quality, and outstanding customer service, Besco is the trusted choice for home water softeners.
Call us today or contact us online for a free consultation and find the perfect water softener for your home!
Battle Creek
(Pennfield)
20400 Capital Ave., N.E.
Battle Creek, MI
49017
Hours
M-F: 8:00-5:30
Sat: 9:00-12:00
Phone
(800) 964-0257
Fax
(269) 964-1001
Battle Creek
920 Territorial Rd W.
Battle Creek, MI
49015
Hours
M-F: 8:00-5:30
Sat: 9:00-1:00
Phone
(800) 964-0257
Grand Rapids
3932 N. Greenbrooke Dr. SE
Kentwood, MI
49512
Hours
M-F: 8:00-5:00
Sat: Closed
Phone
(616) 954-7873
Fax
(616) 656-0808
Lansing
(Mason)
578 N. Cedar Street
Mason, MI
48854
Hours
M-F: 8:00-5:30
Sat: 9:00-12:00
Phone
(517) 676-2000
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